FAQ

Frequently Asked Questions

If your vehicle requires towing please call our 24hr towing service on 0407 597 079. If your vehicle is drivable please pop in at a time convenient for you. We can assist you with lodging your claim with your insurance provider and getting the repair process under way with the least amount of inconvenience to you.

Yes, most insurance companies allow you to choose your preferred repairer.

Whilst, at times, it may seem convenient to leave it up to your insurance provider to organise repairs to your vehicle this can sometimes jeopardise the standard of repairs. In some instances your vehicle may be quoted by multiple repairers at an assessment centre with your vehicle then being repaired by the lowest quote provider.

To ensure your vehicle is always repaired to the highest factory standard and with genuine parts be sure to tell your insurance provider that H Harvey Prestige is your preferred repairer when making your claim.

We carry out work for all major insurance providers and are recommended repairers for the following; AAMI, Allianz, AMP, Apia, CGU, GIO, NRMA, QBE, RACQ, Real, Ryno, Shannons, Suncorp, Swann, Youi, Vero, Wesfarmers, Xurich.

Unfortunately we do need to see your vehicle in person so we can view the full extent of the damages.

An appointment for a quotation is not necessary. Pop in at a time convenient for you. We have an estimator on site Monday-Friday between 7:30am and 4:30pm who can provide you with a quote while you wait.

If you intend to claim the accident through insurance please bring your insurance details and claim number with you.

Yes. When accidents happen we understand that finding the time to obtain a quote can be difficult. Please phone our office on 07 5580 5900 to arrange for one of our estimators to visit your home or business address for an onsite estimate.

If you intend to go through insurance we send the quotation off to your insurance company on your behalf, who then assess your vehicle. Once we have authority to commence repairs we will contact you to book your vehicle in for repairs at a time that suits you.

Each and every job is different. When you bring your vehicle in for a quotation our Estimator will provide essential information to you such as when we are able to commence your repairs and approximately how long the repair process will take.

We will endeavor to complete the repair within the shortest possible time and estimated timeframe, however quality will not be comprised. If there are any unforeseen delays you will be notified immediately.

All repairs carried out by H Harvey Prestige are fully guaranteed for as long as you own the vehicle.

Our facility is undercover, fully-gated, with back-to-base alarm monitoring. Not to mention the live 24 hour CCTV. When your vehicle is with us, it’s in safe hands.

Yes we have a fleet of loan vehicles available by appointment. There is an insurance levy charge of $25 per day. At times these vehicles can be heavily booked in advance. If you choose not to wait until the next vehicle becomes available we can refer you to our affiliated rental car company.

In most cases excess payments are collected by the repairer on behalf of your insurance company.

We accept all major credit cards – Visa, Mastercard and American Express (3% surcharge). We also accept payments via EFTPOS, cash and direct deposit (this need to be cleared prior to collection of your vehicle). Unfortunately we do not accept cheques.

We understand that sometimes it can be a bit tricky organising to drop off/collect your vehicle. Please phone us on 07 5580 5900 to arrange local pick up/delivery .

Yes, we are open from 7:30am – 10:30am on Saturdays.

We’re here to help

We’ve created a handy list of our frequently asked questions to make your experience a little easier. If you can’t find the answer to your question we’re always happy to help.

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